About Us: Andrews TV Direct, est. 1979, is a small
family run business built on customer service and an unrivalled pride in
our work. Our staff are very knowledgeable and always on hand to help with
any query however big or small. We are completely dedicated to your total
satisfaction.
Making A Purchase: - Making a purchase could not be easier. Just
browse our catalogue, and click on any items that you wish to view. To buy
the item click on the ‘BUY NOW’ button and put it into the shopping cart.
After you have finished your selection, click on "GOTO CHECKOUT" and you
will be asked for a few details that we need to be able to satisfy the
order.
Please note credit cards are
subject to a 2.5% credit card surcharge. Debit cards carry no surcharge.
We accept Visa, Mastercard,
Switch, cheque or bank transfer. You may send your credit card information
via phone, fax, snail mail or over the Internet.
Shipping And Handling: - Shipping is not included in the price.
Prices for delivery are calculated as you add products to your shopping basket.
NEXT DAY delivery refers to the next working day i.e. Monday-Friday and will be between 9:00am and 5:30pm.
Any requests for more specific times can be facilitated, but this option
will incur an extra charge. The above prices are quoted for mainland UK
delivery.
Delivery Schedule: - We
deliver your order right away. We will normally send your order to you in
within 3 business days. If the item ordered is not in stock, a full refund
will be offered.
Back Orders: - If your item is not in stock, we will
back order for you. You will always be contacted with the option to cancel
your order if you would rather not wait.
Guarantee: - We guarantee your satisfaction. All
products come with at least one full years manufacturers warranty. This
does not affect your statutory rights as a consumer.
You have the right to cancel
and return your order for credit or refund within seven days from the date
of delivery if you are not totally satisfied. In this situation you will
be responsible for the full cost and safe return of the goods to us, in
perfect condition, unused, unopened and in their original packaging.
Products received back damaged, incomplete or used will be returned to you
and the cost of redelivery will be charged to you.
A refund of all monies excluding postage and packing charges, will be made
within 30 days of cancellation. Where the goods are not electronically faulty
or not wrongly delivered by us the goods must be returned at your cost. If you
are not able to return the goods we can arrange collection of the goods and deduct
the direct cost from the refund. You can return the goods to: 28 High Street, Colchester, Essex, England, CO1 1DB
Reaching Us
If you need to reach us, please email us on paul@andrewstv.co.uk,
alternatively, you can call between the hours of 9 O'clock AM (GMT) and 5
O'clock PM (GMT) on 0870 285 4707 (International +44 <phone without
first zero>) or write to us at 28 High Street, Colchester, Essex, CO1 1DB.
In the unlikely event that you should have a complaint of any
kind, please put it in writing to the above e-mail address. We will
acknowledge receipt of the complaint within 5 working days and action it
accordingly. We will treat your complaint fairly, confidentially, and
effectively and will keep you informed throughout the procedure. If you
feel you have any suggestions, which can improve our service please feel
free to comment.
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